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How can libraries put their users first when developing their collections?

The traditional “top down” approach to collection development definitely has its drawbacks: even after spending a good deal of time, energy and resources, librarians are sometimes frustrated to find that their library’s collection is not being used as they anticipated. But there’s another strategy that’s gaining momentum. Edited by Karl Bridges, Customer-based Collection Development: An overview (, gathers together the best practitioners in the emerging field of patron/demand-driven acquisition, whose goal is to find out what library users need and want and manage collections accordingly. Speaking from firsthand experience, professionals from a variety of academic and public libraries:

• offer strategies for planning and implementing a customer-based collection programme
• summarize its potential impact on a library’s budget
• discuss cataloguing implications, and other day-to-day operational issues
• Present guidelines for evaluating and marketing.

Packed with useful appendices, the contents include:

• E-books and patron-driven acquisitions (PDA) in academic libraries
• Managing a consortial demand-driven acquisitions programme for e-books
• Selectors’ perceptions of e-book PDA
• Pilot PDA on a microscopic budget
• Technical services aspects of demand-driven e-book acquisitions
• Patron-driven digital collection development in archives
• PDA in a multi-library setting
• Seven reasons to be sceptical about PDA
• Patron-driven vs. librarian-elected: Three years of comparative e-book usage.

This timely book will be useful to a range of librarians, archivists and students, particularly those with an interest in collection development and acquisition.

Customer-based Collection Development: An overview (July 2014, 216pp, paperback, ISBN: 978-1-85604-931-3, £49.95) is published by Facet Publishing and is available from Bookpoint Ltd | Tel: +44 (0)1235 827702 | Fax: +44 (0)1235 827703 | Email: [email protected] | Web: | Mailing Address: Mail Order Dept, 39 Milton Park, Abingdon, Oxon OX14 4TD. It is available in North America from the American Library Association.

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