User Research

EBSCO Introduces Explora™, a New EBSCOhost® Interface for Schools and Public Libraries
~ New Design to Improve User Experience and Success Based on User Research ~

IPSWICH, Mass. — January 30, 2015 — EBSCO Information Services (EBSCO) is introducing Explora™, an appealing new EBSCOhost® interface for K12 schools and public libraries. EBSCO designed Explora following a series of user research studies with the goal of better assisting students in completing research and classroom assignments and providing a more intuitive search experience for public library patrons.

Kate Lawrence Named Vice President of User Research at EBSCO Information Services
~By Studying Customers, Users and the Digital World, EBSCO Gains a Deeper Understanding of its Audience to Shape Future Product and Feature Development~

IPSWICH, Mass. — September 16, 2014 — EBSCO Information Services (EBSCO) has named Kate Lawrence Vice President, User Research. Lawrence leads the User Research Team and the research activities that enable EBSCO to gain user insight and improve the customer experience across the portfolio of EBSCO products.