Evergreen

FOR IMMEDIATE RELEASE

Duluth, GA —March 18, 2013

The Blanchester and Wornstaff Memorial public libraries have gone live on Evergreen making a total of 8 library systems on the new Consortium of Ohio Libraries (COOL). More than10,000 new patrons will now be part of the COOL consortium and over 90,000 bibliographic items have been added to the combined catalog. For more information, the COOL combined catalog can be viewed online at http://www.cool-cat.org/.

Equinox Support Team Earns High Marks for 2012 Customer Service

FOR IMMEDIATE RELEASE

Duluth, GA —January 15, 2013

The Equinox Support Team has earned high marks for customer service in 2012. Clients were asked to respond to a short survey allowing them to rate their experience with support staff once their ticket was closed. Over 3,000 tickets were resolved during 2012 with 98% percent of responding customers rating their service as “Good” to “Excellent”, with over 90% of those responses rated in the top “Excellent” category.

FOR IMMEDIATE RELEASE

Duluth, GA — August 22, 2012

The summer heat hasn’t stopped Ohio from keeping COOL by adding two new libraries. Mount Gilead and Cardington-Lincoln Public Libraries have become the latest to go live on Evergreen. The catalog for the growing consortium can be viewed online at http://www.cool-cat.org/.